Close Requests

All the methods that can be used to close a ticket are explained here.

Creating Close Requests

A close request allows users to accept or deny the closing of a ticket. There are several options that can be set, which are explained below.

Automatic close

Input format: Time-Strings

The accepted range goes from 10 minutes to 2 days. Inputs that exceed this range have no effect, so that the maximum/minimum is automatically used in the event of an overflow.

Examples:

• You type in 1 week - the bot will make 2 days as a result, since this is the maximum.

• If you type in 5sec you will still get 10 seconds as the result, since this is the minimum.

Comment

Team members can add a comment that can be displayed to the user.

This text is not stored permanently - it's only stored until the request is accepted, denied, or (automatically) deleted.

Privacy

This option determines whether the comment is sent to the user.

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Deleting Close-Requests

The bot will usually reply to the original request in the ticket.

Accept

Users can accept a request and close the ticket.

Deny

Users can deny a request, the bot will delete the request and send a notification in the ticket-post.

Delete

Team members in the ticket-post can use /close-request delete to delete a close-request.

This will delete the original message in the ticket-post and the user's DM without any notice.

Automatically

The ticket will be automatically closed after the time that was provided in the Automatic close-option