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SupportMail : Modmail & Reports - made easy (Dev-Version)
Key-Features
Tickets aka "Modmail"
Users send a bot a direct message to start a ticket for talking to moderators. These channels keep things organized and help moderator teams work together.
Tickets with SupportMail are handled in a private ticket forum. Tickets are created as ticket posts in this forum. This removes the need for a transcript because the posts are locked and archived.
Only those with access to the ticket forum can see the posts. Users have the conversation in their DMs, while staff have it in the ticket post.
The bot acts as an intermediary between users' DMs and the server staff.
Reports
Users can utilize and to report messages and users to the servers' moderators.
Below is shown which kind of data can and has to be given.
user
automatically
automatically
automatically
message / message-link
/
automatically
/
required
reason
required
Proofs
optional
/
/
/
/
/
/
optional
/
optional
Common glossary
User
The user / person that opened a ticket. The user that was reported.
Team / Staff / Serverteam / Supporters
All team members who can work on tickets. Depending on the context.
Team / Staff / Serverteam / Moderators (Mods)
All team members who can work on reports. Dpending on the context.
Managers
All team members who can manage the bot and change configurations.
Entity / Mentionable
A user or a role (I'm just too lazy to type "user and role" every time)
SupportMail Gold
The regular premium plan for the app
SupportMail Diamond
Custom branding plan for the app. Currently not a feature, but on the way!
Premium
This refers to any type of Premium subscription - Gold and Diamond.
Modals aka Forms
Modals are single-user pop-up interfaces that allow apps to collect form-like data. Modals can only be opened in response to a user invoking an app's commands or message components.
Guild
"Guilds" are "Servers" in developer terms
How to get help with the Bot
You can always get support in the Support Server.
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