User Feedback

Let users give feedback on your support.

BETA Feature

Although this feature was tested beforehand, it is a new feature by the release of V2. So if there are any bugs, please report them in the support server!

Users can give feedback in two ways:

• Rating the support

• Answering up to 5 optional questions (SupportMail Gold Feature)

When configured, the user will receive a select menu on the notification that the ticket got closed where they can select the number of stars they want to give. (1-5)

Managers can also configure up to 5 questions to ask the user.

It can look like this:

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When no questions are configured or the server doesn't have premium then no questions are asked.

After submitting the questions or selecting the rating, then a "thank you" response is shown.

This can be also configured, but just the text.

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Configuration

To configure this, run /config tickets as always and select User Feedback.

You will now be shown a menu with various options. You can choose whether you want to edit the questions, reset (deactivate) the whole thing or edit the thank you message.

When initially setting this feature up the following things will happen in the ticket forum:

• Tags will be added to sort tickets by rating. Example -- Bild --

• A pinned post will be created to send feedback to. Example -- Bild --

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Manage Questions

You will see a menu new which will look like this:

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Editing Questions

If you've selected a questions then you will be able to edit it by pressing Edit Question.

A modal pops up which looks like this:

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If you enter an invalid value, it will be changed to the default or left as it currently is.

Configurable options

Label

The question. This is required when adding a question or editing one.

• No default value.

• max 45 characters

Placeholder

Custom placeholder text if the input is empty.

• No default value.

• max 100 characters

Min Length / Max Length

Minimum input length for the user's answer.

• Min: 0 (Default: 0)

• Max: 1024 (Default: 200)

Required

Whether this question is needs to be answered before submitting the modal

• defaults to false

Style

The text-input style:

• 1 - Single-line

• 2 - Multi-line

Adding Questions

Press the button Add Question to add a new question.

You can have up to 5 questions.

The same modal as above in Editing Questions will be shown, just that you add a new questions instead of editing one.

Remove Questions

If you have a question selected, you can press the red Remove Question button which is irreversible.

Reorder Questions

To reorder questions, you have to press the Reorder button which shows you a modal like this.

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The questions are order top to bottom by their position. Every question is displayed in the label and the current position is pre-filled.

To reorder, simply modify the current position.

Example

You have just added a new question (3 here) which you want to be at position 2.

Questions	Current positions	New positions
Were we able to resolve your issue?	1	1 unaffected
Anything we can do better?	2	3 2 -> 3
Did the procedure go smoothly?	3	2 3 -> 2

Note that you need to edit all positions and not only the one you want directly to be moved.

You also need to change the positions of the indirectly affected questions.

If a new position is invalid (no number between 1 and 5 or a position is duplicated) then nothing will be changed.

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Thank you response

After the user has successfully provided feedback a response will be shown.

Either the default message

Thank you for your feedback. Please note that we do not respond to feedback. If you want a response, please open a ticket.

To edit this message, click the button on the base-menu.

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Reset this config

Directly hit the Reset button an the base-menu.

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This will delete the feature configuration, including any questions, tags, and other data.