Close Requests
All the methods that can be used to close a ticket are explained here.
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All the methods that can be used to close a ticket are explained here.
Last updated
Was this helpful?
BETA Feature
Although this feature was tested beforehand, it is heavily affected by the release of V2. So if there are any bugs, please report them in the !
A close request allows users to accept or deny the closing of a ticket. There are several options that can be set, which are explained below.
Input format: Time-Strings
The accepted range goes from 10 minutes to 14 days. Inputs that exceed this range have no effect, so that the maximum/minimum is automatically used in the event of an overflow.
Team members can add a comment that can be displayed to the user.
This text is not stored permanently - it's only stored until the request is accepted, denied, or (automatically) deleted.
This option determines whether the comment is sent to the user. (Defaults to false)
The bot will usually reply to the original request in the ticket.
Users can accept a request and close the ticket.
Users can deny a request, the bot will delete the request and send a notification in the ticket-post.
Team members in the ticket-post can use /close-request delete to delete a close-request.
This will delete the request-message in the ticket-post and the user's DM without any notice.
The ticket will be automatically closed after the time that was provided in the Automatic close-option.