Close Requests

All the methods that can be used to close a ticket are explained here.

BETA Feature

Although this feature was tested beforehand, it is heavily affected by the release of V2. So if there are any bugs, please report them in the support server!

Creating Close Requests

A close request allows users to accept or deny the closing of a ticket. There are several options that can be set, which are explained below.

Automatic close

Input format: Time-Strings

The accepted range goes from 10 minutes to 14 days. Inputs that exceed this range have no effect, so that the maximum/minimum is automatically used in the event of an overflow.

Examples:

• You type in 15 weeks - the bot will make 14 days as a result, since this is the maximum.

• If you type in 10sec you will still get 10 minutes as the result, since this is the minimum.

Comment

Team members can add a comment that can be displayed to the user.

This text is not stored permanently - it's only stored until the request is accepted, denied, or (automatically) deleted.

Privacy

This option determines whether the comment is sent to the user. (Defaults to false)

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Deleting Close-Requests

The bot will usually reply to the original request in the ticket.

Accept

Users can accept a request and close the ticket.

Deny

Users can deny a request, the bot will delete the request and send a notification in the ticket-post.

Delete

Team members in the ticket-post can use /close-request delete to delete a close-request.

This will delete the request-message in the ticket-post and the user's DM without any notice.

Automatically

The ticket will be automatically closed after the time that was provided in the Automatic close-option.