Reopen Tickets

To reopen tickets you can use the /reopen command.

You can provide either the ID of the ticket or a link to its ticket post.

If a ticket ID and a link is provided, the ticket ID is checked first and if valid, the link will be omitted.

If the ticket ID was invalid, the link will be tried.

Optional are the following options:

• Reason : The reason why the ticket was reopened Example: 'Evidence invalid, further clarification'

• Reason Visible : Whether the reason should be visible to the user or only to the staff.

After submitting the command, the bot will check the following conditions and may throw an error.

• Is the ticket ID / ticket post link valid?

• Is the ticket closed?

• Is the ticket in the current set forum?

• Is the user still in the server?

After all checks pass, the user will be notified of the reopening of the ticket. If this fails, the error is ignored.

After that, a similar message like the one the user receives will be sent into the ticket post.